707 Broadway · Somerville, MACall (617) 629-2600Schedule An Appointment
PATIENT INFORMATION

Privacy Policy

Last updated: October 17, 2026

Cordima Chiropractic Center respects your privacy. This policy explains how we collect, use, and share information when you visit our website, contact our office, request an appointment, or participate in our email or text message communications.

In this policy, “we,” “us,” and “our” mean Cordima Chiropractic Center, 707 Broadway, Somerville, MA 02144. “Personal information” means information that identifies you or can reasonably be linked to you. “Service providers” are companies that help us operate our website and communications.

1. Information we collect

Information you provide. We may receive your name, phone number, email address, mailing address, appointment details, communication preferences, and information you choose to include in a message. Patient intake may also collect health history, insurance information, and other details needed to arrange or provide care.

Information collected automatically. Our website and its service providers may collect technical information such as your IP address, browser and device type, pages requested, visit times, referring pages, and diagnostic information. This can occur when a page loads or when you use an embedded service.

Communication records. We may keep messages, appointment requests, and records of your communication consent and opt-out requests.

We do not offer online payment through this website or ask you to enter payment-card details into its general contact form or chat.

2. How we use information

We use information to:

  • Respond to questions and requests.
  • Arrange appointments, send confirmations and reminders, and communicate about office matters.
  • Process patient intake and support care through appropriate systems.
  • Maintain contact details and communication preferences.
  • Send practice news, wellness information, or promotional communications when you have provided any required consent.
  • Operate, protect, troubleshoot, and improve our website and services.
  • Keep necessary records and meet applicable legal obligations.

3. Website services and outside providers

Our website uses outside services to support hosting, security, scheduling, chat, patient intake, and communications. These services may receive information you submit or technical information needed to deliver their features.

Our current website uses GoHighLevel/LeadConnector for scheduling and chat and links to IntakeQ for patient registration. Embedded reviews, maps, videos, or other features may connect your browser to their providers when loaded or used. The information processed depends on the feature and your interaction with it.

We may share information with providers as needed to operate these services, respond to your request, and support our practice. We may also disclose information when required by law, to address security or legal matters as permitted by law, or with your authorization where required.

We do not sell or rent your personal information. We do not share your mobile number or text-message consent with third parties or affiliates for their own marketing or promotional purposes. Providers that help deliver our messages may process the information needed to perform that service.

4. Cookies and similar technologies

Our website and embedded services may use cookies, browser storage, and similar technologies to operate features, maintain preferences, protect services, or understand their use. Outside providers may collect technical information under their own privacy policies.

You can manage cookies through your browser settings. Blocking cookies or embedded content may affect scheduling, chat, videos, or other features. This policy does not mean that visiting the website gives consent to receive marketing texts.

5. Text messages and consent

Cordima Chiropractic Center may send appointment confirmations, reminders, follow-up messages, office updates, wellness information, and promotional messages consistent with the consent you provide.

Providing a phone number alone does not enroll you in promotional texts. We request consent appropriate to the messages being sent. Consent to receive marketing text messages is not a condition of receiving care or purchasing services.

Message frequency varies based on your appointments, requests, and communication preferences. Message and data rates may apply.

To stop texts: Reply STOP to a text from our office. You may receive a final confirmation of your opt-out. We will not resume messages covered by that opt-out unless you provide renewed consent. You can also call (617) 629-2600 for help changing your communication preferences.

For help: Reply HELP, call (617) 629-2600, or use our contact page.

Text delivery depends on mobile networks and is not guaranteed. Carriers are not liable for delayed or undelivered messages.

Mobile information and consent: We do not sell, rent, or share mobile information or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes. Messaging and customer-service providers may process this information only as needed to support our communications.

Do not send urgent medical concerns or detailed health records by ordinary text. Call 911 for an emergency.

6. Email and other communications

We may contact you in response to an inquiry or about appointments and office matters. Marketing emails include a way to unsubscribe. You can also use our contact page or call (617) 629-2600 to ask about your preferences.

An email-marketing opt-out does not necessarily stop appointment or other nonmarketing communications. Tell us if you need to change how we contact you about your care.

7. Health information and patient privacy

Information submitted during scheduling, intake, or communication may include health information. This website privacy policy does not replace our practice’s Notice of Privacy Practices, which explains how protected health information is used and disclosed and describes patient privacy rights. Contact our office for that notice or for help with a health-record request.

Please use our designated intake process for detailed health information. Avoid sending Social Security numbers, insurance documents, payment-card information, or detailed medical records through general website contact forms or chat. A website message does not establish a diagnosis or guarantee that an appointment has been confirmed.

8. Retention, access, and correction

We keep information for as long as needed to support the purposes described here, provide care, maintain required records, resolve disputes, and meet applicable obligations.

You may contact us to ask about information we hold, request a correction, request deletion where available, change communication preferences, or raise a privacy concern. We may need to verify your identity before acting on a request.

Some information, including records subject to retention requirements, may need to be kept. A deletion request does not guarantee that every record can be erased. Requests involving medical records are handled through our patient-record process.

9. Security and processing locations

We use safeguards intended to protect information from unauthorized access, loss, or misuse. No website, email, text message, or electronic storage system can be guaranteed completely secure.

Our service providers may process information in locations where they operate. Contact us with questions about a particular service or the information you plan to submit. If an incident requires notice, we will provide notice in accordance with applicable requirements.

10. Children’s information

This website’s general contact, chat, and marketing features are intended for adults. A parent or guardian should contact our office to arrange care for a minor and use the appropriate intake process. If you believe a child submitted personal information through a general website feature without appropriate permission, contact us so we can review the matter.

11. Links to other websites

Our website may link to or embed services operated by other organizations. Their privacy practices may differ from ours. Review their privacy policies before providing information. Contact our office if you are unsure which service to use for a request.

12. Changes to this policy

We may update this policy as our website or practices change. We will post the revised policy here with an updated date and provide additional notice when required.

13. Contact us

Cordima Chiropractic Center 707 Broadway Somerville, MA 02144 Phone: (617) 629-2600 Website: Contact our office

For privacy questions, communication preferences, or information requests, call or use the contact page. Please avoid including sensitive medical details in a general website message.

Appendix: Text message terms

  • Program: Cordima Chiropractic Center text communications.
  • Messages: Appointment confirmations and reminders, follow-ups, office updates, wellness information, and promotional messages consistent with your consent.
  • Frequency: Varies.
  • Costs: Message and data rates may apply.
  • Cancel: Reply STOP.
  • Help: Reply HELP or call (617) 629-2600.
  • Consent: Marketing-text consent is not required to receive care or purchase services.
  • Delivery: Carriers are not liable for delayed or undelivered messages.
  • Privacy: Mobile information and SMS consent are not sold or shared for third-party or affiliate marketing. Providers may process information to support the messaging service.
  • Full policy: This Privacy Policy explains how we handle information associated with our communications.
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